Organisation : Institute of Hotel Management
Announcement : Syllabus
Degree : B.Sc
Subject : Food Production Management FPM
Applicable For : III Year
Website : https://ihmkol.org/
Download Syllabus : http://www.syllabus.gen.in/uploads/1364-FPM.pdf
FPM Syllabus :
BHM 113 – Foundation Course In Front Office Operations – I
Introduction To Tourism, Hospitality & Hotel Industry :
A. Tourism and its importance
Related : III Year B.Sc Food & Beverage Management Syllabus Institute of Hotel Management : www.syllabus.gen.in/1359.html
B. Hospitality and its origin
C. Hotels, their evolution and growth
D. Brief introduction to hotel core areas with special reference to Front Office
Classification Of Hotels :
A. Size
B. Star
C. Location & clientele
D. Ownership basis
E. Independent hotels
F. Management contracted hotel
G. Chains
H. Franchise/Affiliated
I. Supplementary accommodation
J. Time shares and condominium
Types Of Rooms :
A. Single
B. Double
C. Twin
D. Suits
Time Share & Vacation Ownership :
A. What is time share? Referral chains & condominiums
B. How is it different from hotel business?
C. Classification of timeshares
D. Types of accommodation and their size
Front Office Organization :
A. Function areas
B. Front office hierarchy
C. Duties and responsibilities
D. Personality traits
Hotel Entrance, Lobby And Front Office :
A. Layout
B. Front office equipment (non automated, semi automated and automated)
Bell Desk :
A. Functions
B. Procedures and records
French :
To be taught by a professional French language teacher.
A. Understanding and uses of accents, orthographic signs & punctuation
B. Knowledge of cardinaux & ordinaux (Ordinal & cardinal)
C. Days, Dates, Time, Months and Seasons
Practical :
1.Appraisal of front office equipment and furniture
2.Rack, Front desk counter & bell desk
3.Filling up of various proforma
4.Welcoming of guest
5.Telephone handling
6. Role play :
** Reservation
** Arrivals
** Luggage handling
** Message and mail handling
** Paging