b-u.ac.in B.Sc Hospitality & Hotel Management Syllabus : Bharathiar University

University : Bharathiar University
Degree : B.Sc
Subject : Hospitality & Hotel Management
Announcement : Syllabus

Website : https://b-u.ac.in/
Download Syllabus : http://www.syllabus.gen.in/uploads/1024-hospitality-hotel.pdf

Hospitality & Hotel Management Syllabus :

Accommodation Operation-I :
Unit 1 :
The role of Housekeeping in hospitality operation. Types of hotels and service offered- types of rooms-organization chart for a large hotel-inter relation with other departments-co-ordination co-operation-communication.

Related : Mohanlal Sukhadia University BCA III-Year Syllabus : www.syllabus.gen.in/1021.html

Unit 2 :
Cleaning equipments- manual- mechanical- use and care of equipment-cleaning agentsselection of cleaning agents-classification-water-hard, soft, soaps, detergent and the composition, alkalies, acids, solvents, abrasives, deodorizers, disinfectants, seals, polishes-distribution and control.

Unit 3 :
Staff requirement in housekeeping department, job allocation, work schedule, duty rosters, training, performance appraisals, and job procedures.

Unit 4 :
Daily cleaning rooms. Check-out room-occupied room-vacant room-evening services. Weekly cleaning, special cleaning, periodic cleaning, Standard supplies. Ordinary VIP and VVIP placement-guest special request-special cleaning program Tasks schedule and records, public area cleaning, front /back area-work routine-guestroom inspection

Unit 5 :
Lost and Found procedure, housekeeping clerical work, lost and found register-lost and found enquiry file-mind report-house keepers report-handover records-guests special request register. Records of special learning-attendance record, stock record- VIP list.

Front Office Operation – I :
Unit 1 :
Introduction to hotel industry-Front Office-layout of front office and different front office equipments-Front office organization, duties and responsibilities of personal- ideal qualities and attributes of front office staff- staff organization including uniformed staff-lobby and its staff.

Unit 2 :
Types of rooms, single, double, twin, suite, pent houses, Canada, cottages, studio duplex etc. Tariff-definitions-types of plans-European, continental, American, modified American plan.Lodging industry-back ground of hospitality industry- organization of hotels based on location, size, length of stay of guests and facilities they offer.

Unit 3 :
Classification of hotels-commercial hotels-airport hotels-resort hotels, time share and condominium conference and conventional centers. Heritage hotels, forest lodges, dark bungalows, traveler’s bungalow, hospitals, youth hostels. Types of ownership- sole proprietorship, partnership, companies etc

Unit 4 :
Affiliations-referral hotels, chain hotels, franchise management contract, lease agreement and apartment hotels. Organizational structure of small, medium, and large hotels. Front Office equipments- manual system, semi automatic system, automatic system.

Unit 5 :
Reservation : importance of reservation-modes and sources of reservation-dealing with reservation enquiries-cancellation and amendments-computerized reservation-groupreservationinstant reservation-overbooking policies. Reservation records, glossary of front office terms, general knowledge.